Refund policy

At ESV Tea, we are committed to providing the finest quality products and ensuring a delightful experience for our customers. If you believe the quality of our products does not meet your expectations, please reach out to our customer service at support@esvtea.com within 30 days of your order date.

Due to our adherence to Safe Quality Foods (SQF) standards, we are unable to accept returns. We do not offer exchanges or refunds based on personal taste preferences. However, we do offer replacements or website credit for issues related to product quality. Each situation will be evaluated individually as other restrictions may apply.

Please keep in mind that as an agricultural product, tea may exhibit some seasonal variations in flavor profiles. 

Your satisfaction is our priority, and we appreciate your understanding and cooperation.